What is auto repair shops' policy with "new problems" that arise after a previous job?

I have a Hyundai Sonata '01 which I took to a Hyundai dealer to have a pulsating problem fixed. Apart from that problem, they recommended that the timing belt and tensioner be changed too on the side because the vehicle had 60k miles.

But, after that belt job was done (which took almost 150 bucks), from the next day, there has been a repeating hissing sound (a sound like a slick belt rubbing across a rough surface) from the front of the car, which occurs when I start the car and disappears after 20 minutes of driving.

My question is: since this new sound was nonexistent when I turned in the car, and it started as soon as my car was returned, the repair shop/dealer should be responsible for the cost of repairing the new problem - is that right by generally accepted policy/standards in the repair business?

As for the repair guys, they say the accessory belt may need to be replaced and that I have to pay for the labor/parts.

It depends on how closely related the problems are. Say you take your car in for a brake job, and the next day you have transmission problems. One has nothing to do with the other. That's not the shop's responsibility. Same job, only the next day the right front tire comes off. That is the shop's responsibility, because they didn't properly tighten the lug nuts after they fixed your brakes.

Shop owners are businesspeople. They know that word of mouth can kill their business, most of them are willing to work with you, if the problem falls into a gray area. They don't stay in business buy giving their work away, and they don't stay in business by ripping people off. If it had mileage on it, they should have replaced the belt at the time they did the timing belt, since they had to take it off anyway. Maybe you can get them to comp the labor if you buy the new belt. That's fair.

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About the Author

Humble Hyundai, a Houston TX Hyundai dealer, offers great low prices, rebates, and incentives for new Hyundai & used Hyundai cars, vans and SUVs to all of our neighbors in Humble, Pasadena, Kingwood, and Baytown. Our Expert Service & Parts staff assist our Texas customers keep their Hyundai vehicles in great shape.

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